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Buyer's peace of mind

Learn about our money back offers and guarantees.

Buyer's peace of mind

Learn about our money back offers and guarantees.

Our guarantees, offers and promises

Learn about our money back and guarantees, and the Levande Promise.

Six-Month Change of Mind Guarantee*

To give you added peace-of-mind if you decide to leave the village.

Free Trial Stay Offer**

Freedom and flexibility to try before you buy at select villages.

The Levande Promise

How we strive to deliver the retirement you deserve.

Our Six-Month Change of Mind Guarantee* explained

A refund* in the unlikely event you change your mind.

What it is

We’re so confident our incoming residents will love their new retirement lifestyle, we offer a Six-Month Change of Mind Guarantee*. It’s our promise that if you choose to move out within six months, we’ll refund any amounts paid* to Levande for your home.

What it means

Flexibility to change your mind in first six months of retirement village living

Full refund of everything you’ve paid to Levande (third-party costs like stamp duty (if applicable), utility bills and removalists not included)*

Terms and conditions* apply

Our Free Trial Stay Offer** explained

Move in to a participating community for two weeks, free of charge.**

What it is

We know that moving to a new community can be a big, even daunting step. This offer is designed to make it a little easier by letting you see how you like living in one of our vibrant retirement communities before making any final decision.

What it means

Available to all prospective residents over 55

You can make up your mind about retirement living without having to commit

Terms and conditions** apply

The Levande Promise explained

We’re committed to delivering the best retirement living experience.

What it is

Our Promise at Levande is to create retirement communities that are vibrant communities bursting with exciting new pursuits. Enjoy the support of like-minded, caring neighbours, and benefit from community discounts and exclusive products and services.

What it means

A community of like-minded people

A high-quality, low-maintenance home

Access to a range of benefits

Easy-to-understand financial requirements

Assistance and care when needed

Guarantee and offer FAQs

We’ve put together a list of questions and answers about our guarantees. Feel free to contact us through any of the methods listed below if you have any further questions.

Contact Us

Get more information or take the next step on your retirement journey.

1800 72 71 70

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*Levande will refund all amounts you have paid to Levande for your home (and if applicable the purchase price paid to the previous owner for a strata title purchase) if you notify Levande that you want to move out of the community within 6 months of moving in. Offer excludes any amounts payable to third parties for upfront costs (e.g. removalist fees and stamp duty) or ongoing costs (e.g. strata levies and utilities) in relation to your home. Offer applies to reservations made on or after 1 November 2015. Offer is subject to terms and conditions to be included as part of the applicable residence contract. For more information speak to a Levande Sales Professional.

**The free trial stay is only available at selected communities and for a maximum of two weeks. For full terms and conditions relating to the Trial Stay, phone 1800 72 71 70. You will be responsible for the cost of any telephone calls you make, however, the cost of power is included in the complimentary trial stay.

While every effort is made to provide accurate and complete information, Levande does not warrant or represent that the information in this article is free from errors or omissions or is suitable for your intended use. Subject to any terms implied by law and which cannot be excluded, Levande accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in information. Levande reserves the right to change or amend details as circumstances dictate.

This article may refer to features which are not available for all homes or may vary between homes. Levande recommends you seek independent legal and financial advice before entering into a contract.